Terms and Conditions for the hire of Katherine Williams Counsellor at Ashborne Beauty & Holistic Clinic, London Road, Dereham, Norfolk, NR19 1AF



All bookings and enquiries made to Katherine Williams will be subject to these terms and conditions. Herein, `The supplier”’ will mean Katherine Williams and `The Client”’ will be the person who has booked and/or will be paying for the services of the supplier.

Cancellation Policy.

It’s clear that there are times where cancelling a booked appointment may be necessary. However, it should be stressed that when booking an appointment, the service provider has committed that time and the facilities to that booking and contract. You are buying something of value, whether it is possible to attend or not.

Clients are advised that in booking an appointment they are reserving a room and a therapist’s time exclusively for their needs.

If you need to cancel your appointment for any reason, you may do so without charge by giving at least 48 hours notice. This allows your therapist enough time to rebook the cancelled appointment slot and avoid unnecessary service disruption. It also provides an opportunity for those waiting to be accommodated.

Cancellations made within 48 hours of the appointment will not be charged but “no shows” and cancellations with less than 48 hours notice will be charged for in full.

In the case of the Transformation Packages, all fees paid in advance are non refundable.  However, they can be used in the future for up to a period of 6 months from the date of payment.


The description of the services offered are set out on my website.

In the case of services tailored to your personal needs, it is your responsibility to ensure that any information you provide is accurate.

All services are subject to availability and we can make changes where necessary to comply with any applicable law or safety requirement.  We will notify you of these changes.


Guided Meditation Groups

This service is offered as a block booking of 6 evenings on consecutive Tuesdays, held at the Dance Studio, Northgate High School.  The cost is £48 and must be paid in advance.  This allows the supplier to obtain enough clients to cover the cost of the hire of the venue and the cost of the therapists that attend the group.

For those clients that find it difficult to commit to a 6 week block booking, there is the alternative of Pay As You Go but at a higher price per week of £10.00.  Prior booking is essential to confirm the date.



Your Privacy is critical to the supplier.  We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and in addition to our privacy policy, which can be found on our website


Where you supply Personal Data to us so we can provide services to you, and we process that personal data in the course of providing the services to you, we will comply with our obligations imposed by the Data Protection Laws.

For any enquiries or complaints regarding data privacy please contact our Data Protection Officer at the following e-mail


Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond their reasonable control:

  1. the party will advise the other party as soon as reasonably practicable;and

  2. The party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the client’s above rights relating to cancellation of the service.





This website is pretty straightforward and the only place data from you will be collected is through the contact form which is SSL protected and fully encrypted, as is all the website.


If you do decide to take up therapy with me, then I will hold your personal data in the form of client record, signed terms and conditions plus confidentiality agreement and declaration hard copy.


By visiting and FB Katherine Williams@MindsetTherapy1, you are accepting and consenting to the practices described in this policy.


For the purpose of the Data Protection Act and GDPR, the data controller is Katherine Williams (address available on request).


Your data will be stored and kept secure and confidential in a locked filing system.  Once our therapy is complete and after 1 year this record will be shredded and disposed of securely.


Information I may collect from you

  • You may provide information about yourself by filling in forms on this website or by corresponding with me via phone, email or other.

  • This includes information you provide when you comment or post or send a message through my contact form

  • The information you provide may include but not limited to your name, address, e-mail address and phone number.


Uses made of the information

  • I will use this information to carry out my professional and contractual obligations during our therapeutic relationship.

  • With your consent, I use information about you for a specific purpose.  For example, I may publish testimonials or featured client stories to promote my services.

In case of emergencies or where disclosure may be necessary - I will contact your GP or next of kin in these cases, with your knowledge and consent UNLESS it is a case of terrorism or money laundering, which by law I must report without the need for consent


Disclosure of your information

  • I will not share your personal information with anyone else, unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).

  • None of the information held will be shared with third parties.


Resolving complaints

If you have any concerns about the way I handle your User Personal Information, please let me know immediately.  I want to help. 


Your rights under the GDPR

  1. The right to be informed; this means anyone processing your personal data must make clear what they are processing and why and if the data will be passed on to any third parties.

  2. The right of access; your right to see what data is held about you.

  3. The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.

  4. The right to erasure; under certain circumstances you can request your personal data be deleted.

  5. The right to restrict processing; this gives the Data Subject the right to ask for a temporary halt to processing of data, such as in the case of a legal dispute.

  6. The right to data portability; a Data Subject has the right to ask for any data supplied to be provided in a structured, commonly used, and machine readable format.

  7. The right to object; the Data Subject has the right to object to further processing of their data which is inconsistent with the primary purpose for which it is collated.

  8. Rights related to automated decision making and profiling; Data Subjects have the right not to be subject to a decision based solely on automated processing.


I have read and agree the Terms and Conditions above and Privacy Policy.


I confirm to the best of my knowledge, that the information provided is true and complete.


I agree to share any information that is relevant to my therapy.


Contact Me

Katherine Williams

For any questions you have, you can reach me here: